Not able to use product as it did not arrive in time. Customers should definitely reach out prior to ordering if they have a specific timeframe or have questions about shipping or potential returns. Please read the fine print and do not trust quoting shipping times.
Hi Amanda,
We are sorry you had a bad experience. We post lead times on our product pages and at checkout. We do our absolute best to get all orders out as quick as we can but sometimes order volume is higher than we intended. Hopefully you will give us another shot in the future.
All the best,
Katie Bentley (owner)
I purchased a large number of Black-eyed Susan seed packets and paid extra for 2 day priority delivery. These were for my mother (Susan)'s funeral for people to take away as a gift from the service to plant as a perennial reminder of her life. They took six days to arrive so the day before the funeral I had to run around to four different stores to buy enough seed packets for the funeral. So, I ended up paying double and spending time and energy I didn't have at a difficult moment in my life. I will not use your company again.
Dear valued customer,
We are deeply sorry to hear about the experience you had. It is never our intention to cause any inconvenience or disappointment. We understand the importance of timely delivery, especially furring a difficult time. We apologize for the delay and any additional stress it may have caused.
We would like to make it right and offer you a full refund for the extra shipping charges you paid. We value your feedback and will take necessary steps to ensure this doesn't happen again in the future.
Thank you for bringing this to our attention and giving us the opportunity to improve. We hope you will consider giving us another chance in the future.
Sincerely,
Owner
Always have shipping issues due to decisions they make on their web site during placing an order. This company has now become irritated with me about my address. They choose a site that automatically changes a real address to one that doesn't exist. Won't bother them with my money again.
Hi there, thank you for bringing this to our attention. We apologize for any shipping issues you have experienced due to our website's address auto-fill feature. We will definitely look into this and make the necessary adjustments to ensure a smooth ordering process for all of our customers. We value your feedback and hope to have the opportunity to serve you again in the future. Thank you for your support.
Shocked to find the small amount of seeds in each packet.
Hi there, thank you for bringing this to our attention. We apologize for any confusion or disappointment caused by the small amount of seeds in each packet. Our goal is to make it easy for everyone to help save the butterflies by providing high-quality seeds that have a high germination rate. We appreciate your feedback and will take it into consideration for future packaging. Thank you for supporting our cause.
Did not germinate
Hi there,
We are so sorry to hear that your Bee Kind did not germinate. We strive to provide high-quality products and we apologize for any inconvenience this may have caused. Please reach out to our customer service team so we can assist you with a replacement or refund. Thank you for bringing this to our attention and we hope to make it right for you.
Best,
Katie Bentley
Owner
Did not germinate.
Hi there,
We are sorry to hear that you had trouble with our onion seeds. Our team takes great care in ensuring the quality of our products, so we would like to investigate this further. Please reach out to our customer service team and we will be happy to assist you with a replacement or refund. Thank you for bringing this to our attention and we hope to make things right for you.
Best regards,
Katie Bentley
Owner
Not good.
Hi there,
Thank you for your feedback on our Onion. We're sorry to hear that you were not satisfied with your purchase. Please let us know if there was anything specific that you were unhappy with so we can address the issue and improve our product. Your satisfaction is important to us and we would love the opportunity to make things right. Thank you for choosing our product and we hope to have the chance to serve you better in the future. Please reach out to Renee@bentleyseeds.com and she will take care of you.
Best,
Katie Bentley
Owner
First of all, I just received my seeds only 6 days ago because mine were sent to the wrong person. I was disappointed that there weren’t more seeds in the pack but I guess that’s what happens when it doesn’t have a seed count. I was also disappointed that my seeds were late & only an apology. I thought maybe I would get a few extra seeds for the mistake but no!!! Very disappointed!
Hi there,
We apologize for the delay in receiving your seeds and any inconvenience this may have caused. We understand your disappointment with the number of seeds in the pack and we will take your feedback into consideration for future shipments. We strive to provide the best products and service to our customers, and we are sorry to hear that we fell short in this instance. Please reach out to our customer service team, Renee@bentleyseeds.com, if you have any further concerns.
Thank you for your understanding.
Best,
Katie Bentley
I plant on winter sowing these seeds but I would like to comment on the difficulties I had trying to navigate your website. I only ordered half of what I wanted to last time I used it simply because the site wouldn't let me add more than a specific amount to my cart. I never saw an automatic limit like this before.
Hi there,
Thank you for taking the time to leave a review. We apologize for any frustration you experienced while navigating our website. We have definitely taken your feedback into consideration. We have hired an internal web developer to create a better customer experience. We know it is frustrating and we are working hard to fix it. Thank you for your patience.
Best, Bentley Seeds
I ordered a bulk order for my Dad's Celebration of Life and misread the processing time. Renée was absolutely incredibly and was able to rush my order so that I would get them in time. She was awesome with communication, and my order arrived one day earlier than anticipated. Thank you Renée and Bentley!!!
I've planted seeds and now waiting for them to sprout. i've got the amount of seeds in the packets was a bit miserly and if I hadn't bought them on clearance, I would've been pissed.
Hi there! Thank you for taking the time to leave a review. We're sorry to hear that you felt the amount of seeds in the packets was a bit low. We always strive to provide our customers with the best quality products, and we apologize if you were disappointed. We hope that the seeds will sprout beautifully for you, and if you have any further concerns, please don't hesitate to reach out to Renee@bentleyseeds.com. We appreciate your feedback and hope you have a lovely Mother's Day!
They were perfect to add to our baby shower favors!
The packaging is very attractive and easy to give as a present to someone who is planting their garden! I have planted my seeds but so far they have not bloomed
Great Product! very good Quality seeds. Recommend 100%
We sent them out to our donors and partners to thank them and to offer the advice to grow some good. The packaging is beautiful