Not able to use product as it did not arrive in time. Customers should definitely reach out prior to ordering if they have a specific timeframe or have questions about shipping or potential returns. Please read the fine print and do not trust quoting shipping times.
Hi Amanda,
We are sorry you had a bad experience. We post lead times on our product pages and at checkout. We do our absolute best to get all orders out as quick as we can but sometimes order volume is higher than we intended. Hopefully you will give us another shot in the future.
All the best,
Katie Bentley (owner)
I purchased a large number of Black-eyed Susan seed packets and paid extra for 2 day priority delivery. These were for my mother (Susan)'s funeral for people to take away as a gift from the service to plant as a perennial reminder of her life. They took six days to arrive so the day before the funeral I had to run around to four different stores to buy enough seed packets for the funeral. So, I ended up paying double and spending time and energy I didn't have at a difficult moment in my life. I will not use your company again.
Dear valued customer,
We are deeply sorry to hear about the experience you had. It is never our intention to cause any inconvenience or disappointment. We understand the importance of timely delivery, especially furring a difficult time. We apologize for the delay and any additional stress it may have caused.
We would like to make it right and offer you a full refund for the extra shipping charges you paid. We value your feedback and will take necessary steps to ensure this doesn't happen again in the future.
Thank you for bringing this to our attention and giving us the opportunity to improve. We hope you will consider giving us another chance in the future.
Sincerely,
Owner
Always have shipping issues due to decisions they make on their web site during placing an order. This company has now become irritated with me about my address. They choose a site that automatically changes a real address to one that doesn't exist. Won't bother them with my money again.
Hi there, thank you for bringing this to our attention. We apologize for any shipping issues you have experienced due to our website's address auto-fill feature. We will definitely look into this and make the necessary adjustments to ensure a smooth ordering process for all of our customers. We value your feedback and hope to have the opportunity to serve you again in the future. Thank you for your support.
Shocked to find the small amount of seeds in each packet.
Hi there, thank you for bringing this to our attention. We apologize for any confusion or disappointment caused by the small amount of seeds in each packet. Our goal is to make it easy for everyone to help save the butterflies by providing high-quality seeds that have a high germination rate. We appreciate your feedback and will take it into consideration for future packaging. Thank you for supporting our cause.
Did not germinate
Hi there,
We are so sorry to hear that your Bee Kind did not germinate. We strive to provide high-quality products and we apologize for any inconvenience this may have caused. Please reach out to our customer service team so we can assist you with a replacement or refund. Thank you for bringing this to our attention and we hope to make it right for you.
Best,
Katie Bentley
Owner
Did not germinate.
Hi there,
We are sorry to hear that you had trouble with our onion seeds. Our team takes great care in ensuring the quality of our products, so we would like to investigate this further. Please reach out to our customer service team and we will be happy to assist you with a replacement or refund. Thank you for bringing this to our attention and we hope to make things right for you.
Best regards,
Katie Bentley
Owner
